Claims Overview
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Are the “Reason for failure and Service performed fields required?
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Can I file a claim for parts and labor at the same time?
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Do I have to complete each section in order, can I skip a section?
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How do I advance from one section to the next section?
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How do I attach a file?
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How do I change the part quantity?
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How do I determine the Service Agreement number, where do I enter it on the claim?
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How do I enter a claim for labor without a part?
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How do I file a claim for an evaporator coil (serialized coil)?
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How do I file an extended warranty claim for labor?
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How long do I have before my session times out?
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I began to enter a claim but don’t have all the information, what do I do?
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I have finished all sections but I would like to review the whole claim. How can I see everything?
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If I have more than one Branch or Independent Distributor, how do I determine which one to select to file my claim?
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My claim is in Mfg. review, what do I do?
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My claim is rejected, what do I do?
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My Service Agreement does not display. What should I do?
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What does the error: “ERROR: The Replaced/Failed part number is invalid mean“?
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What does “failed/replaced part error” message mean?
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What if my credits for parts from the branch are not the same as what I paid for the part?
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What is the markup amount, how is markup calculated?
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What is the “additional reference number” field?
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Where can I find the ‘Extended Warranty’ Claim Type?
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Who will be paid for the parts, who will be paid for labor?
