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Account Management Instructions For Dealer Owner/Admin
Are the “Reason for failure and Service performed fields required?
Can I file a claim for parts and labor at the same time?
Can I have online access with a Goodman Branch and one or more independent distributor?
Do I have to attach a signed Homeowner contract to every ESA purchased?
Do I have to complete each section in order, can I skip a section?
How do I advance from one section to the next section?
How do I attach a file?
How do I change the part quantity?
How do I determine the Service Agreement number, where do I enter it on the claim?
How do I enter a claim for labor without a part?
How do I file a claim for an evaporator coil (serialized coil)?
How do I file an extended warranty claim for labor?
How do I search for a contract that has already been submitted?
How do I start a claim from Entitlement?
How do I submit a standard warranty claim?
How do you purchase an extended service plan in Warranty Express?
How long do I have before my session times out?
How long do I have to submit a claim?
I am trying to purchase a Promo Plan; the promo plan does not appear in the selection
I began to enter a claim but don’t have all the information, what do I do?
I have finished all sections but I would like to review the whole claim. How can I see everything?
If I have more than one Branch or Independent Distributor, how do I determine which one to select to file my claim?
Is the compressor serial #’s necessary on a unit exchange?
Log in Help
My claim is approved, when can I expect payment?
My claim is in Mfg. review, what do I do?
My claim is rejected, what do I do?
My Service Agreement does not display. What should I do?
The entitlement search did not return the correct registered coverage, what do I do?
The part price is not correct or doesn’t show at all.
What are the reference # and P O #’s?
What are the system requirements for Warranty Express?
What does the error: “ERROR: The Replaced/Failed part number is invalid mean“?
What does “address type” mean – How do I determine address type?
What does “failed/replaced part error” message mean?
What does “Pending Pay” mean?
What if my credits for parts from the branch are not the same as what I paid for the part?
What is the markup amount, how is markup calculated?
What is the reason for “Address Type” in Claim Processing?
What is the reason for “Installation Type” in Contract Purchase?
What is the “additional reference number” field?
Where can I find the ‘Extended Warranty’ Claim Type?
Where do I find the ‘internal reference #?
Who do I contact with questions?
Who will be paid for the parts, who will be paid for labor?
Will I have a separate user ID and Password for each Distributor?