Getting Started
System Access and Support
Partnerlink
New Warranty System – Claims Processing
Claims Overview
- Are the “Reason for failure and Service performed fields required?
- Can I file a claim for parts and labor at the same time?
- Do I have to complete each section in order, can I skip a section?
- How do I advance from one section to the next section?
- How do I attach a file?
- How do I change the part quantity?
- How do I determine the Service Agreement number, where do I enter it on the claim?
- How do I enter a claim for labor without a part?
- How do I file a claim for an evaporator coil (serialized coil)?
- How do I file an extended warranty claim for labor?
New Warranty System – Service Agreements
- Do I have to attach a signed Homeowner contract to every ESA purchased?
- How do I search for a contract that has already been submitted?
- I am trying to purchase a Promo Plan; the promo plan does not appear in the selection
- What are the reference # and P O #’s?
- What does “address type” mean – How do I determine address type?
- Where do I find the ‘internal reference #?